Terms Of Service

Effective Date: September 10, 2026

OVERVIEW

Welcome to Nuvaglass. These Terms of Service explain the rules and conditions that apply when you visit our website, browse our products, create an account, place an order, or use any feature or service available through our online store.

Throughout these Terms, “Nuvaglass,” “we,” “us,” and “our” refer to Nuvaglass. Our online store is powered by Shopify, which provides the e-commerce platform and technology used to operate our website.

By accessing or using our website, you agree to these Terms of Service, along with our Privacy Policy, Shipping Policy, Return & Refund Policy, Payment Policy, and other policies published on our website. If you do not agree with these Terms, please do not use our Services.

SECTION 1 - ACCESS AND ACCOUNT

You must be at least the age of majority in your place of residence, or have permission from a parent or legal guardian, to use our Services.

When creating an account or placing an order, you agree to provide information that is accurate, complete, and up to date, including your name, email address, billing information, shipping address, and any other information needed to complete your purchase.

If you create an account with us, you are responsible for keeping your login information secure and for all activity carried out through your account. Accounts may not be sold, transferred, or assigned to another person without our written permission.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to present our products as accurately as possible. This includes product names, descriptions, photographs, colors, dimensions, materials, specifications, and other relevant information.

Please remember that colors and visual details can appear slightly different depending on your device, screen settings, lighting, and display.

Product availability, descriptions, specifications, and prices may change from time to time. We may also discontinue products, introduce new collections, add products from other categories, or limit available quantities without prior notice.

SECTION 3 - ORDERS

When you submit an order, you are requesting to purchase the selected products from Nuvaglass. Orders are subject to payment authorization, product availability, and our acceptance of the order.

We may refuse, limit, or cancel an order when reasonably necessary, including situations involving suspected fraud, incorrect pricing or product information, inventory limitations, or inaccurate customer information.

Before completing checkout, please review your selected products, quantities, colors, sizes, shipping address, email address, and other order information carefully.

Once an order has entered processing or shipment, changes or cancellations may no longer be possible.

If we cancel an order that has already been paid for, any applicable refund will be issued to the original payment method.

All purchases are also subject to our Return & Refund Policy. Products purchased through Nuvaglass are intended for personal use unless otherwise agreed to in writing.

SECTION 4 - PRICES AND BILLING

Prices shown on our website may change without prior notice. The price applicable to your purchase is the price displayed at checkout when your order is submitted and confirmed.

Any applicable taxes and shipping charges will be shown during checkout before you complete your payment.

Promotional offers, discounts, and special pricing may have additional terms that apply to the specific promotion.

When making a purchase, you agree to provide accurate and complete billing and payment information. You also confirm that you are authorized to use the payment method selected.

SECTION 5 - SHIPPING AND DELIVERY

Orders are generally processed within 1-2 business days, Monday through Friday, after successful payment confirmation.

Our estimated standard delivery timeframe is:

Standard Delivery: 1-2 business days for processing plus 9-10 business days in transit, for an estimated total of 10-12 business days.

Delivery estimates are provided for guidance and are not guaranteed. Weather, holidays, carrier delays, operational disruptions, and circumstances outside our reasonable control may affect delivery times.

For shipping costs, order cutoff times, tracking information, address changes, and other delivery details, please refer to our Shipping Policy.

SECTION 6 - INTELLECTUAL PROPERTY

The content available through our Services, including product photographs, descriptions, written content, graphics, logos, designs, videos, icons, website layout, and other materials, is owned by Nuvaglass or used with permission from the applicable rights holders.

You may access our website for personal and non-commercial shopping purposes.

You may not copy, reproduce, modify, distribute, republish, sell, display, or commercially use our website content without prior written permission or authorization from the applicable rights holder.

SECTION 7 - OPTIONAL TOOLS

Our website may provide access to third-party tools, applications, payment features, analytics services, or other technologies.

These tools may be provided for convenience and may have their own terms and privacy policies. Nuvaglass does not guarantee the availability, accuracy, security, or performance of third-party tools that we do not directly operate.

We may introduce additional tools, features, or services in the future. Their use may also be subject to these Terms and any applicable third-party terms.

SECTION 8 - THIRD-PARTY LINKS

Our website may contain links to third-party websites, platforms, applications, or services.

These links may be provided for convenience. Nuvaglass does not control or guarantee the content, availability, security, accuracy, or privacy practices of external websites.

If you choose to visit a third-party website or use an external service, you do so at your own discretion. We recommend reviewing the applicable terms and privacy policy of that third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Nuvaglass operates through Shopify, which provides the e-commerce platform and technology that allow us to operate our online store and offer our products.

Your purchase is made directly with Nuvaglass. Shopify does not manufacture, sell, fulfill, ship, or provide customer support for products purchased through our store.

Shopify may provide technology and related services that support website operation, checkout, payments, security, and other functions of our store.

SECTION 10 - PRIVACY POLICY

We take the handling of customer information seriously. Information collected through our website is handled according to our Privacy Policy.

Because our store operates through Shopify and may use other service providers, certain information may be processed by these providers when necessary to operate our website, process payments, fulfill orders, provide shipping services, prevent fraud, or assist with customer support.

By using our Services, you acknowledge that you have reviewed our Privacy Policy and understand how information may be collected, processed, and used.

SECTION 11 - FEEDBACK

We appreciate customer feedback, including reviews, suggestions, comments, ideas, photographs, and other submissions.

By submitting feedback, you confirm that you have the right to share it and that it does not violate another person's rights or contain unlawful, misleading, offensive, or inappropriate material.

By providing feedback, you grant Nuvaglass permission to use, reproduce, modify, publish, and display that feedback for legitimate business purposes, including improving our products, Services, and customer experience.

We may remove feedback that violates these Terms or applicable laws, although we are not required to publish or retain every submission.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

We work to keep the information on our website accurate, but occasional typographical errors, pricing mistakes, incorrect product information, availability errors, or other inaccuracies may occur.

We reserve the right to correct, update, or remove inaccurate information when necessary, including after an order has been submitted.

If an error materially affects an order, we may contact you with updated information or cancel the affected order. If payment has already been made and the order is cancelled, any applicable refund will be issued.

SECTION 13 - PROHIBITED USES

You agree to use our website and Services only for lawful purposes. You must not use our Services to:

Violate any applicable law or regulation.
Provide false, fraudulent, or misleading information.
Infringe the intellectual property or other rights of Nuvaglass or another party.
Upload, transmit, or distribute viruses, malware, or other harmful code.
Attempt unauthorized access to our website, systems, or customer accounts.
Interfere with website security, functionality, or normal operation.
Impersonate another person, business, or organization.
Harass, threaten, abuse, or harm others.
Use unauthorized bots, scraping tools, or automated systems to access or collect information from our website.
Engage in activity that may damage, overload, disrupt, or interfere with our Services.

We may suspend or restrict access to our Services when we reasonably believe these Terms have been violated.

SECTION 14 - AGENTS

14.1 This section applies to software or services that access, use, or interact with our Services on behalf of a person or organization. An “Agent” means software capable of taking autonomous or semi-autonomous actions without direct human supervision.

14.2 Agents may not access or interact with our Services unless they properly identify themselves and comply with these Terms. Nuvaglass may require an Agent to stop accessing our Services.

14.3 We may use reasonable technical measures to limit, monitor, or control automated access to our website and Services.

14.4 Agents must accurately identify themselves and must not imitate human activity to bypass security systems, circumvent access restrictions, collect information improperly, or interfere with our website.

SECTION 15 - TERMINATION

We may suspend or terminate your access to our Services if you violate these Terms, applicable laws, or other policies published on our website.

Termination does not affect rights or responsibilities that arose before termination, including outstanding payments, disputes, or other obligations.

Any provisions that are intended by their nature to continue after termination, including intellectual property, privacy, disclaimers, limitations of liability, indemnification, and governing law, will remain applicable.

SECTION 16 - DISCLAIMER OF WARRANTIES

Our website, Services, and products are provided on an “as is” and “as available” basis, except where warranties or guarantees cannot legally be excluded or limited.

We do not guarantee that our website will always operate without interruptions, errors, security issues, or temporary unavailability.

We also cannot guarantee that every product image, color, measurement, or description will appear exactly the same on every device or under every viewing condition.

Nothing in these Terms is intended to remove or restrict consumer rights or warranties that cannot legally be excluded or limited.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Nuvaglass and its affiliates, employees, partners, contractors, licensors, and service providers will not be responsible for indirect, incidental, special, consequential, or similar damages arising from your use of our Services or products.

This may include losses relating to profits, revenue, business opportunities, data, website interruptions, delivery delays, or other indirect losses.

Nothing in these Terms limits liability that cannot legally be excluded or limited under applicable law.

SECTION 18 - INDEMNIFICATION

You agree to indemnify and hold harmless Nuvaglass, its affiliates, partners, officers, directors, employees, contractors, agents, licensors, and service providers from claims, damages, losses, liabilities, and reasonable expenses arising from your:

Violation of these Terms or other store policies.
Violation of applicable laws or regulations.
Infringement of another party's rights.
Misuse of our website, Services, or products.

Where appropriate and permitted by law, we may provide reasonable notice of an applicable claim and participate in its defense or resolution.

SECTION 19 - SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or adjusted to the extent permitted by law.

The remaining provisions will continue to apply and remain in effect.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

If we do not immediately enforce a provision of these Terms, that does not mean we have given up our right to enforce it later.

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, Payment Policy, and other policies published on our website, form the complete agreement between you and Nuvaglass regarding your use of our Services.

They replace previous agreements or communications relating to the same subject matter.

SECTION 21 - ASSIGNMENT

You may not transfer, assign, or delegate your rights or obligations under these Terms without our prior written consent.

Nuvaglass may transfer or assign these Terms where permitted by law, including in connection with a business restructuring, sale, merger, or transfer of business assets.

SECTION 22 - GOVERNING LAW

These Terms and our Services are governed by applicable federal and state laws of the United States, without limiting any mandatory consumer protections that may apply to you.

Disputes relating to these Terms or our Services will be handled by a court with appropriate jurisdiction, unless applicable law requires a different forum.

SECTION 23 - HEADINGS

The headings used throughout these Terms are included to make the document easier to read and navigate.

They are provided for organizational purposes only and do not affect the meaning, interpretation, scope, or enforceability of the provisions contained in these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

We may update these Terms of Service when necessary to reflect changes to our business, Services, legal requirements, or website functionality.

Any revised version will be posted on this page with an updated Effective Date.

Your continued use of our Services after revised Terms are published means that you accept the updated Terms. If you do not agree with a revision, you should stop using our Services.