Contact Us

At Nuvaglass, we want getting help to be simple and straightforward. Whether you have a question about our eyewear, an existing order, shipping, returns, payment, or anything else related to your shopping experience, our support team is here to assist.

We aim to provide clear and helpful assistance before and after your order.

How We Can Help

Our customer support team can assist with:

Product information and specifications
Order status and updates
Shipping and delivery questions
Returns and refunds
Payment-related questions
General store inquiries

If you are contacting us about an existing order, including your order number can help us assist you more efficiently.

Product Questions

Not sure which sunglasses or eyewear product is right for you? We are happy to help with questions about product details, available colors, frame styles, sizing, or other information provided on our website.

We recommend reviewing the individual product page first, as it contains the most relevant specifications for each item.

Stay Connected

Follow Nuvaglass for new arrivals, product updates, new collections, seasonal selections, and the latest eyewear styles.

Facebook link: Facebook-Nuvaglass
Pinterest link: Pinterest-Nuvaglass
YouTube link: Youtube-Nuvaglass

Order & Shipping Assistance

If you have a question about your order or delivery, contact us using the email address below. We can help with available order information, shipping updates, and other questions related to your purchase.

Order Processing

Orders are generally processed within 1–2 business days after your payment has been successfully confirmed.

Standard Delivery

Our standard shipping option provides delivery across the United States.

Shipping Rate: Flat $10.00 USD
Processing Time: 1–2 business days
Transit Time: 9–10 business days
Estimated Delivery: 10–12 business days

Shipping Confirmation

Once your order has been shipped, we will send you a confirmation email with available tracking information so you can follow your delivery.

Order Cut-Off Time

Orders placed before 5:00 PM Pacific Time (GMT-08:00) on business days will generally begin processing the same day.

Orders placed after the cut-off time, on weekends, or on public holidays will generally be processed on the next business day.

Delivery estimates may occasionally vary due to carrier delays, weather, peak shopping periods, or other circumstances outside our control.

Returns & Refunds

If you need assistance with a return, exchange, or refund, please contact us with your order details. Our team will guide you through the applicable process.

Returns and refunds are handled according to our Return & Refund Policy, including its eligibility requirements and conditions.

Feedback & Suggestions

Your feedback is valuable to us. Whether you have a suggestion about our products, website, customer service, or overall shopping experience, we would be happy to hear from you.

You can share your feedback through our live chat or by contacting us by email.

Customer Support Hours

Live Chat Support: Available 24/7

Email Support:
Monday - Friday | 9:00 AM - 5:00 PM (Pacific Time - GMT-08:00)

Our Commitment

At Nuvaglass, we believe good customer service starts with clear information and reliable communication. We aim to provide accurate product details, transparent store policies, a straightforward checkout experience, and responsive customer support throughout your shopping experience.

Thank you for choosing Nuvaglass. We appreciate your trust and look forward to serving you.