Shipping Policy

Effective Date: September 10, 2026

Shipping Made Simple

At Nuvaglass, we want the delivery process to be clear and easy to understand. This Shipping Policy explains where we currently ship, how orders are processed, available shipping options, estimated delivery times, and what to do if you experience a delivery issue.

Where We Deliver

Nuvaglass currently ships orders to addresses within the United States.

How We Process Orders

Orders are processed after payment has been successfully confirmed. Our normal processing time is 1-2 business days, Monday through Friday.

Orders placed on weekends or public holidays will begin processing on the next business day. During major holidays, promotional periods, or unusually high order volumes, processing may occasionally take a little longer.

Order Cutoff Time

Orders placed before 5:00 PM Pacific Time (GMT-08:00) on business days will generally begin processing the same day.

Orders placed after the cutoff time, on weekends, or on public holidays will begin processing on the next business day.

Standard Delivery

We currently offer the following standard shipping option:

Shipping Rate: $10.00 USD flat rate

Processing Time: 1-2 business days

Transit Time: 9-10 business days

Estimated Total Delivery: 10-12 business days

Applicable shipping charges and available shipping options will be displayed at checkout before you complete your order.

Tracking Your Shipment

Once your order has been dispatched, we will send a shipping confirmation email containing your tracking information.

You can use the tracking number provided in that email to follow the progress of your shipment.

Delivery Timeframes and Possible Delays

The delivery timeframe provided above is an estimate and is not guaranteed.

Occasional delays can occur due to severe weather, carrier disruptions, public holidays, high shipping volumes, operational issues, or other circumstances outside our reasonable control.

If your order appears to be significantly delayed, please contact us so we can review the shipment status and assist you.

Changing Your Shipping Address

If you need to update your shipping address after placing an order, please contact us as soon as possible.

We will do our best to make the requested change before your order is dispatched. Once an order has shipped, we may no longer be able to change the delivery address.

Please Check Your Address Carefully

Please review your shipping information carefully before completing your purchase.

Nuvaglass is not responsible for delivery delays, returned packages, or unsuccessful deliveries caused by an incorrect or incomplete shipping address provided during checkout.

If you notice an error in your address after placing an order, contact us as quickly as possible so we can determine whether a correction can still be made.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

When contacting us, please include your order number along with clear photographs showing the damaged product and its packaging. This information allows our team to review the situation and determine the appropriate next steps.

Lost, Missing, or Incorrect Orders

If your package appears to be lost in transit, has not arrived within the estimated delivery timeframe, or you receive an incorrect or incomplete order, please contact us as soon as possible.

Please provide your order number and a brief explanation of the issue so we can review the shipment and assist you.

If tracking shows that your package was delivered but you cannot locate it, we recommend first checking with household members, neighbors, and around the designated delivery location. You may also contact the shipping carrier for additional delivery information.

If you still cannot locate the package, contact us and we will do our best to assist.

If an incorrect or missing item is confirmed, Nuvaglass will work with you to determine an appropriate resolution, which may include a replacement or refund depending on the circumstances.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

An order can generally be cancelled only before it enters processing or has been dispatched.

Once an order has been processed or shipped, cancellation may no longer be possible. For applicable options after shipment, please review our Return & Refund Policy.