Return & Refund Policy

Effective Date: September 10, 2026

At Nuvaglass, we want you to feel comfortable shopping with us. If your order does not meet your expectations or arrives with an issue, this policy explains how returns, exchanges, refunds, and cancellations are handled.

Our Return Policy

Yes, Nuvaglass accepts returns for both defective and non-defective products.

Eligible products may be returned within 30 days of delivery. To qualify, the item should be unused, in its original condition and packaging, and include any original tags, accessories, or other materials supplied with the order.

Items that are personalized or custom-made, marked as final sale, or damaged through misuse, accidents, improper care, or normal wear and tear are generally not eligible for return unless the problem existed when the item was received.

Starting a Return

To request a return, contact Support@Nuvaglass.com within 30 days of receiving your order. Please include your order number and a brief explanation of why you would like to return the item.

Our support team will review your request and, if approved, provide the appropriate return instructions. Please do not send an item back before receiving return instructions from us.

Return Shipping & Return Labels

For eligible returns due to personal preference, ordering the wrong item, or changing your mind, the customer is responsible for the return shipping cost and obtaining the return shipping label. Nuvaglass does not normally provide a prepaid return label for these types of returns.

For an incorrect, damaged, or defective item, we will review the situation and provide an appropriate resolution, which may include a replacement or assistance with return shipping.

Restocking Fee: Nuvaglass does not charge a restocking fee for eligible returns.

Return Label: Customer responsibility for eligible preference-based returns.

Original shipping charges are generally non-refundable unless the return resulted from an error on our part.

Exchanges

Yes, Nuvaglass accepts exchanges for eligible products that meet the return requirements. Please contact us before sending an item back. Exchanges depend on product availability, and an alternative resolution may be offered if the requested replacement is unavailable.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery so we can review the issue promptly.

When contacting us, please provide:

Your order number
A brief description of the problem
Clear photographs of the item
Photographs of the shipping packaging when relevant

After reviewing the information, we will determine the appropriate resolution based on the circumstances.

Refunds and Processing Time

Once an approved return has been received and inspected, we will notify you about the refund decision.

Approved refunds are issued to the original payment method used for the purchase.

Refund Processing Time: Approved refunds are generally processed within 10 business days after the returned item has been received and inspected. Your bank or payment provider may require additional time before the refunded amount appears in your account.

If Your Refund Has Not Arrived

If you have not received your refund after the stated processing period, first check with your bank or payment provider, as their processing time may vary.

If the refund still does not appear, contact Support@Nuvaglass.com with your order number so our support team can assist you.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders can generally be cancelled if they have not yet entered processing or been shipped. Once an order has been dispatched, cancellation is normally no longer possible. In that situation, you may request a return after delivery if the order qualifies under this policy.

Return Conditions at a Glance

For convenience, please keep these points in mind:

Return requests must generally be made within 30 days of delivery.
Returned products should be unused and in their original condition and packaging.
Original tags and included accessories should be returned where applicable.
Personalized, custom-made, final-sale, or improperly damaged items may not qualify.
Eligible returns have no restocking fee.
Customer-initiated returns generally require the customer to cover return shipping.
Original shipping charges are generally non-refundable unless the issue resulted from our error.
Damaged, defective, or incorrect items should be reported within 48 hours of delivery.
Exchanges are available for eligible products subject to availability.
Refunds are generally processed within 10 business days after the returned item is received and inspected.