Privacy Policy

Effective Date: September 10, 2026

Your Privacy Matters to Us

At Nuvaglass, we respect your privacy and want you to feel comfortable when using our website. This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the steps we take to protect it when you browse our store, place an order, contact us, or use our services.

By using the Nuvaglass website, you acknowledge the practices described in this Privacy Policy.

Information You Choose to Provide

When you place an order, create an account, contact us, or otherwise interact with Nuvaglass, we may collect information needed to provide our services.

This may include:

Your name
Email address
Phone number
Billing address
Shipping address
Order and purchase details
Information you provide when contacting customer support
Other information you voluntarily provide to us

Payment information is handled through Shopify and authorized payment providers. Nuvaglass does not directly retain complete credit or debit card numbers.

Information Collected Automatically

When you visit our website, certain technical and usage information may be collected automatically.

Depending on how you interact with our website, this may include your IP address, browser type, device information, operating system, pages visited, products viewed, referring website, and the date and time of your visit.

This information helps us understand how customers use our website, identify technical issues, improve website performance, and provide a smoother shopping experience.

How We Use Your Information

We may use information we collect to:

Process and fulfill your orders.
Confirm purchases and payments.
Provide shipping and order updates.
Respond to questions and customer support requests.
Maintain appropriate business and transaction records.
Improve our products, website, and services.
Understand website usage and customer preferences.
Detect, prevent, and investigate fraudulent or unauthorized activity.
Protect the security and functionality of our website.
Meet applicable legal and regulatory requirements.
Resolve disputes and address customer concerns.

We retain information only for as long as reasonably necessary for these purposes, including providing services, maintaining required records, resolving disputes, and meeting legal obligations.

Marketing Communications

If you choose to receive marketing communications from us, we may use your email address to send information about new products, collections, promotions, seasonal offers, and other Nuvaglass updates.

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the message.

Payment and Data Security

We take reasonable measures to protect information associated with your purchases.

Payments made through Nuvaglass are processed through Shopify and authorized payment providers that maintain security measures designed to protect payment information.

Although we take reasonable precautions to protect personal information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Cookies and Similar Technologies

Nuvaglass may use cookies and similar technologies to help our website operate properly and provide a more convenient shopping experience.

These technologies may help us:

Remember items in your shopping cart.
Maintain selected preferences.
Understand how visitors use our website.
Improve website functionality and performance.
Understand the effectiveness of our marketing activities.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the way some features of our website function.

When We Share Information

Nuvaglass does not sell or rent your personal information.

We may share necessary information with trusted service providers when it is required to operate our store and provide services to you. These providers may include:

Shopify
Payment processors
Shipping and delivery providers
Fraud prevention services
Analytics providers
Customer support services
Email and marketing platforms
Other technology or service providers that help operate our business

We aim to provide these companies only with the information reasonably necessary for them to perform their services.

We may also disclose information when required by law, legal process, or a valid governmental request, or when disclosure is reasonably necessary to protect our rights, customers, website, or business.

Your Privacy Choices

Depending on where you live and which privacy laws apply to you, you may have certain rights regarding your personal information.

Depending on applicable law, these rights may include:

Requesting access to personal information we hold about you.
Asking us to correct inaccurate information.
Requesting deletion of eligible personal information.
Choosing not to receive promotional communications.
Asking questions about how your information is handled.

If you receive marketing emails from Nuvaglass, you can unsubscribe at any time using the unsubscribe option provided in the email.

To make a privacy-related request, please contact us using the information provided in the Contact Information section below.

Children's Privacy

Nuvaglass does not knowingly collect personal information from children under the age of 13.

If we become aware that personal information has been collected from a child under 13 without appropriate consent, we will take reasonable steps to remove that information from our records.

Third-Party Services and Websites

Our website may use or link to third-party services that support functions such as payment processing, shipping, analytics, customer support, social media, advertising, and other website features.

Third-party websites and services operate according to their own privacy practices and policies. Nuvaglass does not control the privacy practices of external websites.

If you choose to visit a third-party website or use an external service through a link on our website, we recommend reviewing that provider's privacy policy before submitting personal information.

Information for Customers in the United States

Nuvaglass serves customers across the United States. Privacy rights and requirements can vary depending on the state in which you live.

Where applicable, we will handle privacy-related requests in accordance with relevant federal and state privacy requirements.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we keep information may depend on factors such as the purpose for which it was collected, customer support needs, business recordkeeping requirements, dispute resolution, fraud prevention, and applicable legal obligations.

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it as appropriate.