Effective Date: September 10, 2026
A Clear and Secure Checkout
At Nuvaglass, we want paying for your order to be simple, convenient, and secure. This Payment Policy explains the payment methods we accept, how payments are processed, the security measures used to protect payment information, what happens when a payment is declined, and how refunds are handled.
Payments are processed through trusted payment providers and the Shopify payment infrastructure, using security practices designed to help protect your payment and personal information.
Accepted Payment Methods
Nuvaglass securely processes payments through Shopify Payments, providing customers with several trusted payment options.
Depending on your location, device, browser, and payment provider availability, available payment methods may include:
- Visa Credit & Debit Cards
- Mastercard Credit & Debit Cards
- American Express
- Discover
- Apple Pay (where available)
- Google Pay (where available)
- Shop Pay (where available)
- Other payment methods supported by Shopify Payments (where available)
The payment methods displayed during checkout may vary depending on your location, device, browser, and availability of the applicable payment provider.
How Payment Processing Works
When you place an order, the selected payment method must be successfully authorized before your order can enter processing.
By completing a purchase, you confirm that you are authorized to use the selected payment method and that the billing information you provide is accurate and complete.
Payment processing may include verification by your bank, card issuer, payment provider, or automated security systems.
Payment Security
Protecting payment information is an important part of providing a trustworthy online shopping experience. Nuvaglass uses Shopify and established payment providers that apply recognized security practices to help protect transaction information.
Trusted Payment Infrastructure
Payments are handled through established payment gateways and payment-processing systems designed to securely transmit transaction information and help prevent unauthorized access.
Nuvaglass does not independently process complete card transactions through its own systems.
SSL and Secure Connections
Our website uses SSL encryption to help protect information exchanged between your browser and our website.
SSL helps create a secure connection when information is transmitted during activities such as checkout and account interactions.
PCI DSS Standards
Our payment-processing partners follow applicable PCI DSS (Payment Card Industry Data Security Standard) requirements.
PCI DSS is a recognized industry security framework designed to help protect payment card information and support secure payment processing.
Encryption of Sensitive Information
Sensitive payment information is protected using industry-standard encryption technologies while it is transmitted and processed.
Encryption helps make payment information difficult for unauthorized parties to understand if the information is intercepted during transmission.
Tokenization Protection
Where supported by the applicable payment provider, payment information may be protected through tokenization.
Tokenization replaces sensitive payment details with a secure token during payment processing, helping reduce exposure of the original card information.
Fraud Detection and Verification
Payment providers may use automated security checks, transaction monitoring, and fraud-prevention systems to identify potentially suspicious or unauthorized transactions.
In some cases, additional verification may be required before a payment can be approved.
These security checks are designed to help protect both customers and payment providers from unauthorized transactions.
Payment Information Storage
Nuvaglass does not directly store complete credit or debit card information on its own systems.
Payment details are handled by the applicable payment processor according to its security and privacy practices.
Secure Checkout Environment
Our checkout process is supported by Shopify's e-commerce infrastructure and applicable payment providers.
While we take reasonable steps to maintain a secure shopping environment, no online transmission or electronic storage system can be guaranteed to be completely secure.
Payment Verification
A payment may be reviewed or verified by your bank, card issuer, or payment provider before it is approved.
If additional verification is requested during checkout, completing that verification may be necessary for the payment to proceed.
Payment Authorization & Concerns
By placing an order, you confirm that you are authorized to use the payment method selected and that the billing information provided is accurate.
Payment must be successfully authorized before an order enters processing.
If you experience a payment problem, please first check that your payment details are correct. You may also contact your bank or financial institution for assistance.
For payment-related concerns that cannot be resolved through your payment provider, you can contact us using the information provided in the Contact Information section.
Order Confirmation
After successful payment authorization, you will receive an order confirmation email containing your purchase details.
If you do not receive your confirmation email, please check your spam, junk, or promotional folders before contacting our support team.
If the confirmation cannot be located, please contact us so we can help verify your order status.
When a Payment Does Not Go Through
A payment may be declined for several reasons, including:
- Insufficient available funds.
- Incorrect billing information.
- An expired or invalid card.
- Incorrect card details.
- Bank or card issuer security checks.
- Restrictions placed on the payment method.
- Temporary issues with the payment provider.
If your payment fails, carefully review the information entered at checkout. You may also contact your financial institution or select another available payment method.
Currency and Checkout Charges
All prices displayed on Nuvaglass are shown in U.S. Dollars (USD) unless otherwise stated.
Any applicable shipping charges and taxes will be displayed during checkout before you complete your purchase.
The final amount shown at checkout represents the amount you are asked to pay for the order, including any applicable charges displayed at that stage.
Refund Processing
Approved refunds are issued to the original payment method used for the purchase.
Approved refunds are generally processed within 10 business days after the returned item has been received and inspected.
Please keep in mind that your bank or payment provider may require additional time to make the refunded amount appear in your account.
For eligibility requirements and complete information about returns and refunds, please review our Return & Refund Policy.
Payment Policy Updates
Nuvaglass may update this Payment Policy when payment methods, security practices, legal requirements, technology, or business operations change.
When changes are made, the updated version will be published on this page and the Effective Date will be updated accordingly.
We encourage customers to review this page periodically so they remain aware of our current payment practices.
Contact Information
Business Name: Nuvaglass
Email: Support@Nuvaglass.com
Business Hours: Monday - Friday | 9:00 AM - 5:00 AM (Pacific Time - GMT-08:00)
Chat Support: 24/7
Business Address: 413 South Los Angeles Street, Los Angeles, California 90013, United States