FAQ

Welcome to the Nuvaglass FAQ. Here you'll find answers to common questions about our sunglasses and eyewear, orders, shipping, payments, returns, and customer support. If you need help with something not covered below, our support team will be happy to assist.

General Questions

Q: What is Nuvaglass?

A: Nuvaglass is an online sunglasses and eyewear store offering a selection of styles for different tastes, occasions, and everyday looks. Our collections include classic, modern, oversized, statement, and women's fashion eyewear.

Q: What types of eyewear do you sell?

A: Our collection includes:

Oversized Square Sunglasses
Oversized Bug-Eye Sunglasses
Oversized Rectangle Sunglasses
Shield Wraparound Sunglasses
Classic Aviator Sunglasses
Classic Wayfarer Sunglasses
Classic Round Sunglasses
Retro Oval Sunglasses
Slim Rectangle Sunglasses
Geometric Frame Sunglasses
Rimless Sunglasses
Transparent Frame Sunglasses
Cat-Eye Sunglasses
Butterfly Frame Sunglasses
Oversized Glam Sunglasses
Gradient Lens Fashion Sunglasses

Our selection may grow as new styles and collections are introduced.

Q: Where does Nuvaglass ship?

A: We currently ship orders to addresses within the United States.

Orders & Processing

Q: How long does order processing take?

A: Orders are generally processed within 1–2 business days, Monday through Friday. Orders placed on weekends or public holidays are generally processed on the next business day.

Q: What is Nuvaglass's order cut-off time?

A: Orders placed before 5:00 PM Pacific Time (GMT-08:00) on business days generally begin processing the same day.

Orders placed after the cut-off time, on weekends, or on public holidays are generally processed on the next business day.

Q: Can I change or cancel my order?

A: Please contact us as soon as possible if you need to change or cancel an order. We can generally make changes or cancellations only before the order enters processing or shipment. Once an order has been shipped, changes or cancellations may no longer be possible.

Q: What if I entered the wrong shipping address?

A: Contact us immediately if you notice an incorrect or incomplete address. We'll do our best to update it before the order is processed.

Once the package has been shipped, we may not be able to change the delivery address. Customers are responsible for providing accurate shipping information at checkout.

Q: Do I need an account to purchase from Nuvaglass?

A: No. An account is not required if guest checkout is available. Creating an account can make it easier to manage your orders and view your order history.

Shipping & Delivery

Q: What shipping options are available?

A: We currently offer standard delivery within the United States.

Shipping Fee: $10 USD
Processing: 1–2 business days
Transit: 9–10 business days
Estimated Total Delivery: 10–12 business days

Delivery times are estimates and may be affected by carrier delays, weather, holidays, high order volume, or other circumstances outside our control.

Q: How will I know when my order has shipped?

A: After your order is dispatched, we'll send a shipping confirmation email containing available tracking information. You can use the tracking number to follow your package.

Q: What happens if my shipment is delayed?

A: Delivery estimates are provided as a guide, but unexpected delays can occur because of weather, carrier operations, holidays, or other circumstances.

If your order has gone significantly beyond the estimated delivery period, please contact us so our support team can assist you.

Returns & Exchanges

Q: Do you accept returns?

A: Yes. Eligible products may generally be returned within 30 days of delivery. Items should be unused, in their original condition, and returned with their original packaging and applicable tags or accessories.

Please review our Return & Refund Policy for the complete requirements.

Q: Are there any items that cannot be returned?

A: Items that have been used, damaged through misuse, altered, or returned without the required original condition or packaging may not qualify for a return. Final-sale or customized items, where applicable, may also be excluded.

Q: Do you offer exchanges?

A: Yes. Exchanges are available for eligible products. Please contact us before sending an item back so our team can confirm eligibility and provide return instructions. Exchanges are subject to product availability.

Q: What should I do if my sunglasses arrive damaged, defective, or incorrect?

A: Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery.

Please provide your order number, a brief description of the issue, and clear photographs of the product and packaging. We'll review the information and help determine the appropriate resolution.

Q: Is there a restocking fee for eligible returns?

A: No. Nuvaglass does not charge a restocking fee for eligible returns.

Q: Who is responsible for the return shipping label?

A: For eligible returns related to personal preference, ordering the wrong product, or changing your mind, the customer is generally responsible for the return shipping cost and return label.

For damaged, defective, or incorrect products, we will review the circumstances and determine the appropriate resolution.

Q: Are original shipping charges refundable?

A: Original shipping charges are generally non-refundable unless the return resulted from an error on our part.

Refunds

Q: When will my refund be issued?

A: Once an approved return has been received and inspected, refunds are generally processed within 10 business days and issued to the original payment method.

Your bank or payment provider may require additional time before the funds appear in your account.

Q: What should I do if my refund has not arrived?

A: First, check with your bank or payment provider, as their processing times can vary. If the refund still does not appear, contact Support@Nuvaglass.com with your order number so we can assist you.

Payments

Q: What payment methods does Nuvaglass accept?

A: Depending on your location, device, browser, and payment provider, available payment methods may include:

Visa Credit & Debit Cards
Mastercard Credit & Debit Cards
American Express
Discover
Apple Pay (where available)
Google Pay (where available)
Shop Pay (where available)
Other payment methods supported by Shopify Payments (where available)

The payment options available to you will be displayed during checkout.

Q: Is my payment information secure?

A: Yes. Payments are processed through secure payment technology using encryption and PCI DSS-compliant payment processing. Nuvaglass does not store your complete credit or debit card information.

Q: Will I receive an order confirmation?

A: Yes. After a successful purchase, an order confirmation is sent to the email address provided during checkout. A separate shipping confirmation with tracking information is sent once your order has been dispatched.

Product Information

Q: How can I choose the right eyewear style?

A: We recommend reviewing the individual product page for available product details, dimensions, frame information, color options, and other specifications before purchasing. If you need clarification, our support team is happy to help.

Q: Do product colors look exactly like the pictures?

A: We make every effort to display product colors accurately. However, the appearance of a color may vary slightly depending on your screen, device settings, lighting, and photography conditions.

Q: How should I care for my eyewear?

A: We recommend handling your eyewear carefully and following any care instructions provided with the product. Keeping eyewear away from harsh chemicals, excessive moisture, and situations that could scratch or damage the lenses or frame can help maintain its condition.

Q: Does Nuvaglass offer promotions or discounts?

A: From time to time, Nuvaglass may offer promotional pricing, seasonal offers, or other discounts. Any applicable terms and conditions will be provided with the relevant offer.

Social Media

Q: Where can I follow Nuvaglass on social media?

A: You can follow Nuvaglass through our social media channels for new arrivals, product updates, new collections, seasonal selections, and other store updates.

Facebook: Facebook-Nuvaglass

Pinterest: Pinterest-Nuvaglass

YouTube: Youtube-Nuvaglass

Customer Support

Q: How can I contact Nuvaglass?

A: Our customer support team is available to assist with product questions, orders, shipping, returns, payments, and other store-related concerns.

Email: Support@Nuvaglass.com

Business Hours: Monday - Friday | 9:00 AM - 5:00 PM (Pacific Time - GMT-08:00)

Chat Support: Available 24/7

Q: What if my question isn't answered here?

A: We're happy to help. Please contact us through our Contact Us page, email Support@Nuvaglass.com, or use our 24/7 chat support, and our team will assist you with your question.